We apologize for any disruption to your FORMED access. This is an intermittent issue that can happen for a number of reasons (for example, momentary network slowness). We're working on improving our video player to handle these situations.  


Please take a look at a new fix we have found for this issue by clicking here.


In the meantime, please try the below suggestions to see if this alleviates your issue. 

  1. Close and relaunch your browser
  2. Clear your cache. To do this, please visit http://www.refreshyourcache.com/en/home/ to locate instructions on how to clear your cache for your particular web browser. Once you've cleared your cache, please close and re-open your browser. 
  3. Try a different browser 
  4. Double check your internet connectivity - to do so you can follow the instructions below:
  • Open two browsing windows
  • In one window sign into FORMED and select a video to play, in the other window pull up the SPEEDTEST website (by following that link) 
  • Run the speed test while the video is play in the other browsing window
  • The results from Google will let you know about your internet speed and connection